Terms & Conditions

Conditions relating to your order

Spartan is a trade name of Embedded Logic Ltd (also referred to within this document as 'we', 'us', 'our', 'Company'). The terms and conditions of sale are set out below. Read them before ordering. You may wish to print a copy for future reference. We may change these terms from time to time without notice to the customers ('you', 'your'). Changes will apply when any subsequent orders are placed.

1. Shipping

We aim to dispatch all orders within 1 working day (or 3-5 working days for large trade orders) of receipt of cleared funds unless otherwise indicated for specific products. Our working days exclude weekends, UK public holidays and Company holidays. Company holiday closures are displayed at our store home page (www.spartanrc.com/store). If there is a delay in the dispatch of the goods during our working days we will notify you via email giving an explanation of the situation and expected time of dispatch. We always ship to the shipping address shown in the emailed order documents and any additional addresses provided whist making payment (via bank, PayPal, etc) will be ignored. However, subject to our security checks we may refuse to process your order if the two addresses differ.

The great majority of orders is shipped via Royal Mail registered air mail. It can be tracked via the Royal Mail website or the website of your local postal service. Most international parcels are delivered within 7-15 days, however this is not a guaranteed service and it may take longer in rare occasions. Please note that parcels will not be considered lost by Royal Mail until 25 working days have passed and they require a further 20 working days until the remote postal service conclude their investigations after filing a lost parcel claim. If we are unable to determine the delivery status of the parcel online regrettably we require this amount of time before we issue a replacement. If this time frame is not acceptable please contact us to arrange a express courier delivery before placing your order.

When using our own shipping provider -  We are responsible for the delivery of your order to the provided delivery address and not necessarily to the named person. For example, if you are having an order delivered to your work address our responsibility ends when the package is signed for by "goods in", the mailroom, a colleague, etc.

Using your shipping provider - You are responsible to ensure adequate insurance cover is available for the shipment. This applies even when we schedule the shipment on your behalf using your account number. Our responsibility ends when the goods have been collected by the shipping provider.

2. Our commitment to quality and warranty policy

We are committed to supply our customers with innovative products of high reliability and that conform to their requirements. Our objective is always to meet or exceed their expectations.

We will, at our sole option, repair or replace any components which fail in normal use in accordance with our warranty policy and legal requirements. Our warranty does not cover failures due to wear and tear, abuse, misuse, operation outside the specified ratings, accident or unauthorized alterations or repairs.

We request that all warranty returns are accompanied with a valid RMA number. Items returned without an RMA may be subject to processing delays if we are unable to link them to your original purchase or communicate with you. Also, see 'Returns' section below.

Information for resellers: We endeavour to provide products of the highest quality and reliability. As part of our quality control procedures we seal the retail packaging with a branded holographic label to ensure that the product reaches the end customer in new unused condition. Under no circumstances we will re-box opened products to new retail condition. We can however test them and re-box them clearly marked as "Factory Reconditioned". A small fee may apply for this service. To avoid devaluing your stock due to misdiagnosing we highly encourage our product resellers to contact us for an expert opinion before exchanging products that the end customer has reported to be faulty. In many case the problem may be an issue of installation or tuning and not an actual fault.

3. Returns

We request that all warranty returns are accompanied with a valid RMA number to aid their efficient processing and ensure that we have your contact and address details. Items returned without an RMA may be subject to processing delays if we are unable to link them to your original purchase or communicate with you. Before returning goods to us for any reason please request an RMA number and clearly display it above the recipient's address (our address).

Goods purchased by private individuals may be returned subject to the provisions of the Consumer Protection Act. We must receive written notice (email accepted) of your intention to cancel the purchase contract within 7 working days beginning with the day after the day on which the item is delivered. You must pay for the transportation costs of the returned goods. We request that you return the goods to us within 7 working days beginning with the day on which you requested to cancel the purchase contract. If the goods have not been received by us after the 10th working day it will be deemed that you wish to keep the goods and continue with your original purchase contract. The returned goods must be unused, unmodified and in 'as new' condition. When the purchase contract is cancelled we will issue a refund within 30 days of receiving your cancellation request.

When returning goods for refund, exchange or warranty repair you are liable for all transportation costs. You are also required to take reasonable care of the goods and adequately insure them during transit.

Business to Business (B2B) sales are not cancellable and not refundable (NCNR).

4. Discounted replacement products

Discounted replacements are offered for certain products that we distribute and/or manufacture. Such replacements are provided from the product manufacturer/distributor directly to the end user only and are subject to the respective manufacturer's replacement policy for crashed and out of warranty products. In all case the damaged product must be returned and surrendered to us.

5. Delivery discrepancies and goods damaged in transit

Claims for delivery discrepancies must be made within three days from delivery.

If a parcel arrives opened, damaged or appears to have been tampered with you must notify the delivery driver before signing for it. Make a note 'Received opened', 'Received damaged', 'Possibly tampered' next to your signature and try to obtain a written statement from the delivery driver about the state the parcel was delivered. You must also contact us and the courier immediately.

6. Pricing

Quotations and estimates are valid for 14 days unless otherwise stated. We reserve the right not to honour quotations, estimates and website orders if there is a decline of Pound Sterling greater than 5% in respect to the United States Dollar.

7. Duties, Taxes and VAT

All sales are subject to VAT (sales tax) in accordance with current VAT legislation. In general:
- No VAT is added on orders invoiced and shipped to destinations outside the European Union.
- VAT is added to all orders invoiced or shipped to UK and European Union (EU).
- No VAT is added to EU intra-community supplies when the customer has provided a valid VAT registration number for his business.

To aid efficient order processing our web store will automatically zero rate the VAT in intra-community supplies. In the event that you provide a fraudulent or incorect VAT number you shall be liable to pay the amount equivalent to the VAT to us even after your order has been accepted and shipped. This amount shall be considered an outstanding debt and the terms specified in the "Credit accounts" section below shall apply.

You are responsible to pay all duties and taxes related to the importation of goods to the destination country. A copy of the order invoice will be enclosed in all international shipment as required by customs. It is a legal requirement that this invoice accurately reflects the exact amounts paid for the goods and any request to mark down these amounts will be ignored by our staff.

8. Trade cooperation

When you purchase goods from us for the purpose of distribution or retail you agree to engage in an informal cooperation with us. It is a condition of this cooperation that you will adhere to our marketing strategies, you will not devalue the goods or act in a manner that creates friction within our distribution network. Failure to comply could lead to your trade account being temporarily of permanently suspended.

9. Your Account

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you hold in relation to your business, telephone numbers, E-mail, invoice and delivery addresses. Please make sure your company name is included as the first line of your address where applicable. We shall not be responsible for good lost in transit due to an incomplete or incorrect delivery address.

10. Privacy

All data is strictly held in relation to your business with us. None of this data will be disclosed (unless required by law) to any third party. This data is stored in accordance with the Data Protection Act 1998 and can be checked or updated via "My account" section of this web store or by contacting us.

11. Our contract

When you place an order to purchase a product from us, we will send you an E-mail acknowledging receipt of your order and include a quotation or estimate where applicable. Your order represents an offer to us to purchase a product which is accepted by us only when we send a further E-mail to you indicating that we have dispatched the product. Any products on the same order which we have not confirmed as being dispatched do not form part of that contract. Under no circumstances should the initial E-mail that confirms the receipt of your order be considered as acceptance of your order regardless of its wording and interpretation.

12. Cancelling your order

You may cancel your order at any time before sending payment to us or the goods have been dispatched. If you cancel your order after sending payment we reserve the right to charge a GBP 20.00 administrative fee for the return of your payment. We will return to you the amount of GBP funds that is credited to our account after deducting any applicable bank fees and our administrative fee. You should also account that exchange rate variations may affect the amount of funds you receive back from us. The administrative fee does not apply to PayPal payments where the full amount will be refunded. The goods shall be considered dispatched when shipping has been arranged (stamps printed, courier collection has been requested, etc) even if the shipment has still not left our premises.

13. Special offers and discount coupon codes

Unless specifically stated otherwise, only one discount coupon or special offer can be applied to your order.

14. Electronic communications

When you send E-mails to us, you are communicating with us electronically. We often communicate with you by E-mail or downloadable documents on the web site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

15. Amendments to the Conditions

We reserve the right to make changes to our policies and these conditions of sale at any time. You will be subject to the policies and conditions of use in force at the time that you ordered goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

16. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

17. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

18. Complaints

In the event of a complaint, please E-mail us using the Contact Us link on our website. You may also write to us at the address provided in your order confirmation email or invoice.

19. Credit accounts

All new trade accounts will be on proforma terms. We will only consider to offer credit facility to trade clients after a well established business relationship and when order volumes are sufficiently high.

All goods shall remain our property until paid for in full. Unless otherwise stated on the invoice, the default credit period is Net 30 days from the invoice tax date. We reserve the right to charge interest on unpaid invoices at the base rate of Bank of England plus 8% accruing on a daily basis and compounded on a 14 day basis from the due date until full settlement. The client shall pay to us any reasonable expenses (including those charged by debt collection agency) together with all legal and court costs incurred in the collection of any overdue invoice and the minimum charge in respect of this shall be GBP 10.00.

20. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts. These conditions do not affect your statutory rights and will be operated in conjunction with the sale of goods act under English law.